Effective Date: July 10, 2026
Welcome to OrderBuka (“OrderBuka”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, mobile application, and related services (collectively, the “Platform”).
By accessing or using OrderBuka, you agree to the collection and use of your information as described in this Privacy Policy.
1. About OrderBuka
OrderBuka is an online food ordering marketplace that connects customers with restaurants and food vendors. We facilitate food ordering and payment processing but do not prepare food ourselves.
2. Information We Collect
Information You Provide
When you create an account, place an order, contact us, or register as a vendor, we may collect:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- Account login details
- Profile information
- Messages or communications sent to our support team
Vendor Information
If you register as a restaurant or food vendor, we may collect:
- Business name
- Business address
- Owner’s full name
- Phone number
- Email address
- Government-issued identification
- Bank account details for settlements
- Business registration information (where applicable)
- Restaurant logo, menu, and other business details
Payment Information
Payments made on OrderBuka are securely processed by trusted third-party payment providers such as Paystack. OrderBuka does not store your full debit or credit card details.
Automatically Collected Information
When you use our Platform, we may automatically collect:
- IP address
- Device information
- Browser type
- Operating system
- Pages visited
- Date and time of access
- Cookies and similar technologies
- Diagnostic and usage information
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process food orders
- Facilitate secure payments
- Connect customers with restaurants
- Provide customer support
- Send order updates and notifications
- Improve our services
- Detect and prevent fraud
- Verify vendor identities
- Comply with legal and regulatory requirements
- Communicate important service updates
4. Sharing Your Information
We may share your information with:
- Restaurant vendors to fulfill your food orders
- Payment service providers, including Paystack
- Delivery partners responsible for delivering your orders
- Technology providers that help operate our Platform
- Law enforcement or regulatory authorities where required by law
We do not sell your personal information to third parties.
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
When your information is no longer required, we securely delete or anonymize it where appropriate.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Restrict certain processing activities
- Withdraw consent where applicable
- Request a copy of your personal information
Requests may be subject to legal or regulatory obligations that require us to retain certain records.
8. Cookies and Similar Technologies
OrderBuka uses cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Enhance your browsing experience
You can manage cookies through your browser settings. Disabling cookies may affect certain features of the Platform.
9. Third-Party Services
Our Platform may integrate with trusted third-party services, including:
- Paystack (payment processing)
- Google services (analytics or maps, where applicable)
- Email and notification providers
These services have their own privacy policies, and we encourage you to review them.
10. Children’s Privacy
OrderBuka is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
11. International Data Transfers
Your information may be processed or stored by trusted service providers in locations outside Nigeria where necessary to provide our services. We take appropriate measures to protect your information during such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
The updated version will be published on this page with a revised Effective Date. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
OrderBuka
Email: support.orderbuka@gmail.com
Website: https://orderbuka.com
We are committed to protecting your privacy and handling your personal information responsibly.