Frequently Asked Questions (FAQs)

What is OrderBuka?

OrderBuka is an online food ordering marketplace that connects customers with restaurants, cafés, fast-food outlets, bakeries, and local food vendors. You can browse menus, place orders, make secure payments, and have your meals delivered to your preferred location.

Placing an order is simple:

  1. Create or log in to your OrderBuka account.
  2. Browse restaurants near your location.
  3. Select your preferred meals.
  4. Add items to your cart.
  5. Proceed to checkout.
  6. Choose your delivery address.
  7. Pay securely using your preferred payment method.
  8. Track your order until it arrives.

OrderBuka is currently available in selected locations, with our initial operations focused on Abeokuta, Ogun State, Nigeria. We are actively working to expand to more cities and communities across Nigeria.

We accept secure online payments through trusted payment providers, including debit cards, bank transfers, and other supported payment options available during checkout. All payments are processed securely.

Yes, but only before the restaurant begins preparing your meal. Once preparation has started, cancellation may not be possible. If your order has already been paid for and is eligible for cancellation, any applicable refund will be processed in accordance with our Refund Policy.

If you experience any issues with your order, please contact our Customer Support team as soon as possible. We will investigate the matter with the restaurant and work towards a fair resolution, which may include a replacement, partial refund, or full refund where appropriate.

Joining OrderBuka is easy. Visit our Become a Vendor page, complete the registration form, and submit the required business information. Our team will review your application, complete the verification process, and contact you once your restaurant has been approved.

OrderBuka partners with verified restaurants and food vendors that are expected to maintain high standards of hygiene, food safety, and customer service. We also monitor customer feedback and investigate complaints to help maintain service quality across the platform.

Yes. We use trusted payment providers and industry-standard security measures to protect your transactions and personal information. We do not store your complete debit or credit card details on our platform.

If you need assistance, have questions about an order, or wish to report an issue, you can reach our Customer Support team through:

We aim to respond to customer enquiries as quickly as possible and provide timely, helpful support.

Still Need Help?

Can’t find the answer you’re looking for? We’re here to help.

If your question isn’t covered in our FAQs, please don’t hesitate to contact our Customer Support team. Send us an email at support.orderbuka@gmail.com, and we’ll be happy to assist you as quickly as possible.

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